FAQ’S

  • What are TSLO's opening hours?

    We are currently open from 9am till 4pm Monday to Thursday.

    Outside of these hours we are still here for you by:

    Text Message

    Telephone Call

    Video Call

    Email

    Social Media

    We treat all our calls and messages with the strictest confidence.

    We may not be able to answer your call, text or message right away, but we will contact you as soon as we can.

  • How long is the waiting list for SLO?

    We don’t like waiting lists, we aim to help you at the time you need it.

    At TSLO we believe you should be able to get the advice, information or support you need and deserve straight away.

    In the event that you do have to wait, the staff and volunteers will contact you on a regular basis to ensure you are safe and satisfied to remain on our waiting list.

    REMEMBER only those accessing face-to-face support may be required to wait. Telephone, text or video call advice and information does not require a referral and can be accessed straight away.

  • How can I be referred to SLO?

    We accept self-referrals, and referrals from third parties, such as...:

    Family member/Friend

    Social Work

    NHS Team

    Education

    Police

    Counsellor

    Any other Voluntary or Community Organisation

  • Will it cost me anything?

    TSLO is a free service open to all regardless of referral process. We do not discriminate but treat everyone as a unique individual and are happy to help with offering advice, information and face-to-face support if required.

    PLEASE remember you can call at anytime for advice, information or just to talk. Only face-to-face support requires a referral application.

  • Where does TSLO work?

    We currently work and support people from Kinross and surrounding areas such as Perth, Glenfarg, Milnathort and Crook of Devon. We also provide support, help & advice in Clackmannanshire and Fife.

    We are happy to offer telephone or video calls from any area. Face to face support can only be provided in the areas in where our volunteers work.

  • How can I get involved?

    There are many ways you can get involved with TSLO. We are always happy to take on new volunteers; this can be to support to people or as a volunteer at our events & activities. If you are interested in volunteering, you can visit our volunteering page.

    If you are unable to volunteer and prefer to donate then this is also possible. Please visit our donation page for more information on ways to do this.